Fashion, cut to your measure
Browse independent boutiques and designer portfolios across India. Pick a piece, tweak the fabric, size, and stitch details, and have it made just for you.
Three ways into the wardrobe
However you like to shop, Bespoke gets you to the right piece — then lets you make it yours.
Boutique-wise
Browse a boutique's full collection the way it was curated — new arrivals, signature lines, and everything currently in store.
Designer-wise
Follow an independent designer, look through their portfolio, and buy directly from a line you already like the look of.
Category & style
Or skip the browsing by name — filter straight to a category, silhouette, or occasion and see every match across every vendor.
Make it yours, stitch by stitch
Every piece sold on Bespoke can be adjusted before it's made — here's how an order actually comes together.
Pick your piece
Choose any dress a boutique or designer has listed for sale.
Set your size
Enter your own measurements or select from the vendor's standard sizing.
Choose your material
Swap in a fabric or finish from the options the vendor offers for that piece.
Customise the stitch
Adjust details like sleeve, neckline, or trim wherever the vendor allows it.
Place your order
The boutique or designer stitches it to your spec and sends it your way.
Built for boutiques and independent designers
Register on the Bespoke Partner app or web dashboard, get verified, and start listing. Set the categories, sizes, and customisation options you're willing to stitch — designers can also publish a portfolio so shoppers know your work before they buy.
- Register from the app or the web dashboard
- Get scrutinised and approved before you go live
- List dresses with categories, models, and customisation options
- Publish a designer portfolio alongside your catalogue
Two apps, one wardrobe
Shop as a customer, or sell as a boutique and designer — pick the one that's yours.
Policies for BeSpoke & BeSpoke Partner
Terms & Conditions • Privacy Policy • Shipping Policy
Terms & Conditions
1. Introduction and Acceptance
These Terms & Conditions ("Terms") govern access to and use of the BeSpoke mobile application (for shoppers) and the BeSpoke Partner mobile and web application (for boutiques, designers, and other vendors), together referred to as the "Platform," operated by GenBeta Creations LLC ("Company," "we," "us," or "our"), having its registered office at Nolambur, Maduravoyal, Chennai, Tamil Nadu, India.
By creating an account, browsing, or placing an order on the Platform, you ("User," "you," or "your") agree to be bound by these Terms, our Privacy Policy, and our Shipping Policy, each of which is incorporated by reference. If you do not agree, please do not use the Platform. These Terms are published in accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, as applicable to intermediaries and e-commerce entities operating in India.
2. Definitions
- "Platform" means the BeSpoke and BeSpoke Partner applications and any associated website operated by the Company.
- "User" means any individual who registers on BeSpoke to browse or purchase products.
- "Partner" or "Vendor" means a boutique, fashion designer, or other seller registered on BeSpoke Partner to list and sell products.
- "Designer" means a Partner who additionally publishes a portfolio of their design work on the Platform.
- "Product" means any dress or apparel item listed for sale by a Partner, including any Customisation options offered against it.
- "Customisation" means any modification to a Product requested by a User and permitted by the relevant Partner, including size variation, material or fabric change, and stitch-level alterations.
- "Order" means a confirmed request placed by a User to purchase a Product, with or without Customisation.
3. Role of the Platform
The Company operates the Platform as an online marketplace and intermediary that connects Users with independent Partners. The Company itself does not manufacture, stitch, own, or hold inventory of the Products listed on the Platform. Each Product is listed, priced, described, and fulfilled by the Partner who offers it. The Company's role is limited to facilitating discovery, ordering, payment collection, and communication between Users and Partners, and it functions as an "intermediary" within the meaning of Section 2(1)(w) of the Information Technology Act, 2000.
Accordingly, the accuracy of Product descriptions, images, sizing charts, materials, Customisation options, pricing, and delivery timelines is the responsibility of the Partner who created the listing. Users are encouraged to review Partner ratings, portfolios, and listing details carefully before ordering.
4. Eligibility and Account Registration
To use the Platform, you must be at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872. Users under 18 may use the Platform only under the supervision of a parent or legal guardian who accepts these Terms on their behalf.
User accounts: Users register on the app using a valid mobile number, email address, or supported third-party sign-in, and are responsible for maintaining the confidentiality of their login credentials and for all activity under their account.
Partner accounts: Boutiques and designers register on BeSpoke Partner via the app or web dashboard by submitting business details, identity proof, and catalogue information. Partner accounts are subject to a verification and approval process described in Section 6 below, and the Company may approve, reject, suspend, or deactivate any Partner account at its reasonable discretion.
5. Browsing and Shopping
Users may discover Products in any of the following ways, each governed by the same Terms:
- Boutique-wise — browsing the full catalogue of a specific boutique.
- Designer-wise — browsing a specific designer's portfolio and listed Products.
- Category and style — filtering Products by category, silhouette, occasion, or other attributes across all Partners.
Product prices, availability, and Customisation options are set by the respective Partner and may change without prior notice until an Order is confirmed and paid for.
6. Partner Verification and Listing Standards
Every Partner seeking to sell on BeSpoke Partner must complete registration and undergo scrutiny by the Company before their catalogue becomes visible to Users. This may include verification of business or identity documents, contact details, and sample listings.
Once approved, Partners are solely responsible for:
- Accurately describing each Product, including category, available sizes, materials, and permissible Customisation options.
- Honouring the price, Customisation options, and delivery estimate shown at the time an Order is placed.
- Maintaining the quality, fit, and finish of Products consistent with their listing.
- Complying with applicable Indian laws relating to textiles, labelling, weights and measures, and consumer protection.
The Company reserves the right to remove any listing, suspend, or terminate any Partner account that it reasonably believes violates these Terms, misrepresents a Product, or otherwise harms Users or the integrity of the Platform.
7. Customisation Orders
Where a Partner offers Customisation on a Product, the User may, subject to the options made available by that Partner:
- Select a size variation, either from standard options or by entering personal measurements.
- Choose an alternative material or fabric offered by the Partner for that Product.
- Request stitch-level changes such as sleeve style, neckline, length, or trim, where the Partner permits it.
• Production begins only after the User confirms the selected options and completes payment.
• Customised Orders generally cannot be cancelled or modified once the Partner has begun cutting or stitching the Product; the applicable cut-off is shown at checkout.
• Measurements, material choices, and stitch instructions are entered by the User and reviewed by the Partner; the Company is not responsible for fit issues resulting from incorrectly entered measurements.
• Because each Customised Product is made to order, such Orders are not eligible for a change-of-mind return, though they remain covered by defect and quality remedies in Section 9.
8. Pricing and Payments
All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Payments are processed through third-party, RBI-authorised payment gateways; the Company does not store your full card or bank details on its own servers. An Order is confirmed only once payment has been successfully authorised.
9. Cancellations, Returns, and Refunds
Standard (non-customised) Products may be cancelled or returned within the window shown on the Product page and Order confirmation, subject to the Product being unused, unwashed, and in its original condition with tags intact.
Refunds for eligible cancellations or returns are processed to the original payment method, generally within 7–10 business days of the returned Product being received and inspected by the Partner or the Company's fulfilment partner.
A Product (customised or standard) that arrives damaged, materially defective, or significantly different from its listing description is eligible for repair, replacement, or refund, as elaborated in the Shipping Policy.
10. Intellectual Property
The BeSpoke and BeSpoke Partner names, logos, and app design are the property of the Company. Designer portfolios and Product images remain the intellectual property of the respective Partner or Designer, who represents and warrants that they hold the necessary rights to upload and sell the content they list. Users and Partners may not copy, reproduce, or redistribute content from the Platform without permission.
11. User Conduct
You agree not to:
- Provide false, misleading, or another person's identity or payment information.
- Use the Platform for any unlawful purpose or in violation of applicable Indian law.
- Attempt to interfere with, disrupt, or reverse-engineer the Platform.
- Post, upload, or transmit content that is defamatory, obscene, or infringes another party's rights.
12. Limitation of Liability
To the maximum extent permitted by law, the Company's aggregate liability arising out of or relating to your use of the Platform shall not exceed the amount paid by you for the specific Order giving rise to the claim. The Company is not liable for indirect, incidental, or consequential loss, or for acts and omissions of independent Partners, courier partners, or payment gateways, except where such liability cannot be excluded under the Consumer Protection Act, 2019.
13. Indemnification
You agree to indemnify and hold harmless the Company, its officers, and employees from any claim or demand arising out of your breach of these Terms, misuse of the Platform, or violation of any law or third-party right.
14. Grievance Redressal
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, the Company has appointed the following Grievance Officer to address complaints relating to the Platform:
Grievance Officer: Customer Support Team, GenBeta Creations LLC
Complaints will be acknowledged within 48 hours and resolved within one month from receipt.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Subject to the consumer forum options available to you under the Consumer Protection Act, 2019, the courts at Chennai, Tamil Nadu shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms.
16. Amendments
The Company may revise these Terms from time to time. Material changes will be notified within the app or by email, and continued use of the Platform after such notice constitutes acceptance of the revised Terms.
17. Contact Us
For any questions about these Terms, please reach out to GenBeta Creations LLC at sales@genbetacreations.com or +91 98840 76036, or write to us at Nolambur, Maduravoyal, Chennai, Tamil Nadu, India.
Privacy Policy
1. Introduction
GenBeta Creations LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal data of everyone who uses the BeSpoke and BeSpoke Partner applications (together, the "Platform"). This Privacy Policy explains what personal data we collect, how we use and share it, and the choices and rights available to you. This Policy is framed with reference to the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
- Account information: name, email address, mobile number, and password or sign-in credentials, collected when you register as a User or Partner.
- Order and Customisation information: billing and shipping details, body measurements or size selections, fabric and stitch preferences, and Order history, collected when you place a Customised or standard Order.
- Location information: with your permission, we access your device's location to auto-fill or verify your shipping address at checkout and to show Partners near you; you may instead enter your address manually at any time.
- Payment information: payments are processed by RBI-authorised third-party payment gateways; we receive confirmation of payment status but do not store your full card, UPI, or bank account credentials on our servers.
- Partner and Designer information: for BeSpoke Partner registrants, business name, identity and address proof, bank details for payouts, catalogue content, and portfolio images, collected during registration and verification.
- Device and usage information: IP address, device identifiers, app version, and interaction data collected automatically to keep the Platform secure and to improve its performance.
3. How We Use Your Information
- To create and manage your account and process your Orders, including Customisation instructions passed to the relevant Partner.
- To determine and display your shipping address using device location, where you have granted permission.
- To communicate Order confirmations, shipping updates, and support responses.
- To verify and onboard Partners and Designers on to the Platform.
- To detect and prevent fraud, abuse, and security incidents.
- To improve the Platform and personalise recommendations, such as boutiques or designers you may like.
- To comply with applicable legal and regulatory obligations.
4. Sharing of Information
We share personal data only as necessary to operate the Platform:
- With the Partner or Designer fulfilling your Order — including your shipping address, size, material, and stitch instructions — so they can prepare and dispatch the Product.
- With logistics and courier partners, to deliver your Order and provide tracking updates.
- With payment gateway providers, to process payments securely.
- With regulators, courts, or law enforcement, where required by Indian law.
- With service providers who support our technology infrastructure, under confidentiality obligations.
We do not sell your personal data to third parties for their independent marketing use.
5. Data Security
We implement reasonable security practices and procedures, including access controls, encryption in transit, and restricted internal access to sensitive data, in line with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. No method of transmission or storage is completely secure, and we encourage you to protect your own login credentials.
6. Data Retention
We retain personal data for as long as your account is active and for a reasonable period thereafter to comply with tax, accounting, and legal record-keeping requirements under Indian law, resolve disputes, and enforce our agreements, after which it is securely deleted or anonymised.
7. Your Rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data, subject to our legal and record-keeping obligations.
- Withdraw consent for location access or marketing communications at any time through your device or app settings.
- Lodge a complaint with our Grievance Officer, listed in Section 11 below.
8. Delete Your Bespoke Account
Users can delete their Bespoke account directly from the mobile application at any time.
- Open the Bespoke app.
- Log in to your account.
- Go to Profile.
- Tap Delete Account.
- Confirm the account deletion when prompted.
Once confirmed, your account and eligible associated personal data will be deleted according to our data retention policy (Section 6).
9. Cookies and Similar Technologies
Our app and website may use cookies, SDKs, or similar technologies to remember your preferences, keep you signed in, and understand how the Platform is used. You can control cookie preferences through your browser or device settings.
10. Children's Privacy
The Platform is not directed at children under 18. We do not knowingly collect personal data from children without verifiable consent from a parent or legal guardian. If you believe a child has provided us personal data, please contact us so we can remove it.
11. Grievance Officer
In accordance with applicable Indian law, questions, requests, or complaints regarding this Privacy Policy may be directed to:
Privacy Grievance Officer: Customer Support Team, GenBeta Creations LLC
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes within the app or by email, and the "Effective date" above will indicate the latest revision.
13. Contact Us
For any privacy-related questions, please contact GenBeta Creations LLC at sales@genbetacreations.com or +91 98840 76036, or write to us at Nolambur, Maduravoyal, Chennai, Tamil Nadu, India.
Shipping Policy
1. Introduction
This Shipping Policy explains how Orders placed on BeSpoke are addressed, processed, and delivered. It applies to Products sold by Partners on BeSpoke Partner and fulfilled to Users, and should be read together with our Terms & Conditions and Privacy Policy.
2. Shipping Address
At checkout, BeSpoke may use your device's location, with your permission, to auto-fill or suggest your shipping address. You can always review, edit, or replace this address before confirming an Order, and you may add multiple saved addresses to your account. It is your responsibility to ensure the shipping address, pin code, and contact number provided are accurate and complete, as the Company and its Partners are not responsible for delays or misdelivery caused by incorrect address details.
3. Serviceable Locations
We currently ship to addresses across India, subject to serviceability by our courier partners for the specific pin code. Serviceability is confirmed automatically at checkout based on the shipping address entered. International shipping is not currently supported but may be introduced in the future, in which case this Policy will be updated.
4. Processing Time
Standard Products: listed and in-stock Products are typically processed and handed to our courier partner within 1–3 business days of Order confirmation.
Customised Products: because Customised Orders are made specifically for you, processing includes the time the Partner needs to source materials and stitch the Product. Estimated processing time is shown on the Product page and again at checkout before you confirm the Order, and typically ranges from 7 to 21 business days depending on the complexity of the Customisation.
5. Delivery Timelines
Once dispatched, delivery generally takes an additional 2–7 business days depending on your location, in addition to the processing time above. Estimated delivery dates shown in the app are indicative and may vary due to courier delays, weather, regional restrictions, or other circumstances beyond our control.
6. Shipping Charges
Shipping charges, if any, are calculated based on the delivery location, Order value, and the Partner's shipping terms, and are displayed at checkout before payment. Partners may choose to offer free shipping above a minimum Order value.
7. Order Tracking
Once your Order is dispatched, you will receive a tracking link and courier reference number within the app and by email or SMS, allowing you to track your Order's progress until delivery.
8. Delivery Attempts and Failed Delivery
Our courier partners typically attempt delivery up to the number of times shown in the app for your Order. If delivery fails due to an incorrect address, unavailability of the recipient, or refusal to accept the Order, the Product may be returned to the Partner and any applicable re-shipping charges may be payable by the User for a second attempt.
9. Damaged, Defective, or Incorrect Items
If your Order arrives damaged, defective, or different from what you ordered, please raise a request through the app within 48 hours of delivery, along with photographs of the Product and packaging. Once verified, the Company will coordinate with the relevant Partner to offer a repair, replacement, or refund, at no additional cost to you, in line with the Consumer Protection (E-Commerce) Rules, 2020.
10. Lost Shipments
If a shipment is confirmed lost in transit by our courier partner, we will offer you a replacement (where feasible for Customised Products) or a full refund of the amount paid for that Order, including any shipping charges.
11. Changes to Shipping Address After Ordering
You may request a change to your shipping address only before the Order has been dispatched by the Partner. Once dispatched, the address cannot be changed, though you may be able to redirect delivery through the courier partner's own tracking tools, where available.
12. Contact for Shipping Queries
For any questions about the status, tracking, or delivery of your Order, please contact GenBeta Creations LLC at: